Online Return Policy

If you are not satisfied with your online purchase, you may exchange or return an item for a refund within 30 days of purchase. Items must be in its original and unused condition for a refund to be issued. 

Email to request your refund. Once your item has been received your refund will be issued electronically to your original form of payment. Please indicate the reason for the return or exchange in your refund request email.

Please ship returns to:

Illinois State Museum

Attn: Museum Store

502 S Spring St

Springfield, IL 62703


Shipping and Handling charges are non-refundable. 

NOTE: Due to changing pandemic restrictions dropping off your return to the museum might not be possible if we are closed to the public. Please email us at to check on the most up to date restrictions and procedures. We do apologize for any inconvenience during this difficult time.