Shipping & Pickup Policy
The Shop at the Illinois State Museum ships to all locations within the United States and internationally. Our shipping and handling options include First-Class, Priority, and Priority Express. Please note that orders are processed on business days only. Business day refers to Monday–Friday, excluding holidays. Order fulfillment turnaround time is typically 24-48 hours for shipped orders and within 24 hours for pickup orders. Fulfillment status updates are automatically sent via email or text. Tracking numbers are sent in order update notifications.
Orders shipped to a business address must have the business’s name in the ship-to address. If your order is shipped to an apartment or a suite please include the apartment or suite number.
A notification with instructions will be sent for order pickups. Please note that if the museum has an unexpected closure order pickups will not be offered. All customers with pickup orders will be contacted to make alternative delivery arrangements.
Order status updates are automatically sent via email or text. Tracking numbers are sent in order update notifications.